Terms & Conditions

TERMS & CONDITIONS

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COMPANY

Moody Moose Ossett
Wellgate Centre
Ossett
West Yorkshire
WF5 8NS

ORDERING

Ordering at Moody Moose, we are selling our items instore only, but we are able to reserve items that you see online and want, by sending us a quick message and we will reserve your item for you instore, so that you can come collect at a time that suits you. Communication, is key and as such we ask that if you no longer want/require the item, simply contact us so that we can resell it to someone else who would like it.

PRICES

All prices quoted on our website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. 

CANCELLATIONS

You may cancel your order (once accepted by us), for any reason, up until the point of dispatch. Simply send us a message of what item/items you would like to reserve for purchase by collection at our shop.

RETURNS

If you are not completely satisfied with your purchases, we will happily exchange or refund any unused items with your receipt within 14 days. Goods must be returned in the same condition they were sold, including all original packaging (see terms and conditions) The return of goods is our customer’s responsibility.

PRODUCT DESCRIPTIONS

We take care to ensure the items descriptions and specifications are correct, however whilst the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in the colour caused by the browser software or the computer system you use. 

CUSTOMER SERVICES

We aim to provide excellent customer service because our customers are very important to us. If for any reason you experience a problem with your order, please do not hesitate to contact us by email at info@moodymoose.co.uk and we will do our very best to try and rectify it as soon as possible. 

PAYMENT

We accept all major credit and debit cards plus payment through Apple Pay, Google Pay and Cash Payments. 

PRIVACY POLICY

We want all our customers to have peace of mind when purchasing from Moody Moose Ossett. We will not pass your personal details on to any third parties and your financial information will be securely destroyed.